Rules for Visitors

  • Visitor rules
  • Cloakroom Rules

Visitor Rules

  1. These Visitor Rules are instructions issued by Fórum Karlín a.s. defining the basic rules of conduct that apply to all Visitors entering the premises of Forum Karlín.
  2. Unless otherwise specified below, entry to Forum Karlín is only possible with a valid ticket. By purchasing a ticket, the Visitor agrees to these Visitor Rules.
  3. Upon request of a Forum Karlín representative, the Visitor is obliged to show a valid ticket, if his/her presence at Forum Karlín depends on the purchase and presentation of such ticket. If the Visitor fails to show a valid ticket, a Forum Karlín representative will ask him/her to leave the Forum Karlín premises and he/she will be led to the exit, obligated to obey the invitation. A ticket is only valid for the day, time and event for which it was purchased, and for the row and seat indicated on it, if it is for an event with reserved seats. A ticket is valid only if unmodified and undamaged and allows one entry to Forum Karlín. Re-entry is only possible, if it has been agreed in advance in writing with the event organizer.
  4. Access to and movement in the Forum Karlín premises is subject to compliance with effective legal regulations, the rules of decency and these internal Visitor Rules.
  5. Every Visitor entering the Forum Karlín premises is obliged to follow the instructions of Forum Karlín representatives, the event organizer, security, firefighters and paramedics; every Visitor is obliged to behave in such a way as not to cause damage to the Forum Karlín premises and equipment and to keep the premises clean and tidy.
  6. Smoking in the Forum Karlín premises is prohibited. Handling open flames in the Forum Karlín premises is prohibited.
  7. Every Visitor enters the Forum Karlín premises at his/her own risk.
  8. Visitors under the age of 18 are the responsibility of their legal guardians, and Visitors under the age of 15 may enter Forum Karlín only when accompanied by an adult (e.g. legal guardian); a Forum Karlín representative is entitled to require the presentation of a document by an entrant to prove compliance with this condition.
  9. The organizer reserves the right to refuse entry or order any Visitor to leave the premises, if he/she does not comply with these Visitor Rules, other regulations, instructions of the organizer or their designated persons, security guards, paramedics and firemen and if his/her conduct is found to be contrary to accepted practices, and may do so without any duty to compensate for admission.
  10. Every Visitor whose conduct gives the impression he/she has committed a criminal offence, as described in Act No. 40/2009 Coll., the Criminal Code, as amended, or whose conduct gives the justified impression he/she has committed a misdemeanour under the relevant laws, will be led to the Forum Karlín exit and handed over to the Police of the Czech Republic.
  11. The Forum Karlín premises are accessible to Visitors with reduced mobility. The 1st floor has places reserved for disabled Visitors and Visitors with reduced mobility. Upon written agreement with the organizer, other places may be prepared for the same purpose.
  12. Any Visitor who notices a defect or malfunction threatening to damage the Forum Karlín premises is obliged to immediately notify a Forum Karlín representative.
  13. Any Visitor who notices an injury to another Visitor is obliged to inform a Forum Karlín representative or the medical service as soon as possible. Forum Karlín is not responsible for damage to property or health caused to the Visitor by acts or omissions of other Visitors or other third parties, unless such acts are attributable to Forum Karlín. A Visitor may only claim damages from the persons who caused the damage.
  14. In view of the aim of ensuring the safety of all Visitors, every Visitor entering Forum Karlín agrees to the security check procedures and baggage inspection. Refusal of such check is a reason to refuse entry to the Forum Karlín premises without the duty to refund admission.
  15. It is not allowed to bring in to Forum Karlín any alcohol, umbrellas (except for folding in case of rain), food and beverages (except for documented health reasons), bottles, pressurized items, containers of all kinds (glass and PET bottles, cans, jars, etc.), unworn clothing, political and advertising materials (it is possible to bring in advertising materials with the prior consent of Forum Karlín), glass or glass objects, drugs, toxic and narcotic substances, excessive luggage (larger than 40 x 30 x 20 cm), weapons (stabbing, slashing, firearms, etc.), sticks (e.g. selfie sticks, handles, flagpoles, etc.), objects with a laser beam, drones, scissors, laptops, tablets and similar devices, any kind of recording devices, specifically data, visual and audio recording devices, except for personal mobile phones, unless otherwise specified by the organizer (including greater restrictions above and beyond these Visitor Rules), explosive substances (explosives, blasting agents and explosive combustibles), combustibles, binoculars (with the exception of pocket binoculars and opera glasses up to 15 cm in size), perfumes – above 100 ml content (the holder is obliged to test the perfume on himself/herself upon request of an authorized person during the entrance check), varnishes or deodorants in a spray – above 100 ml content (the holder is required to test the varnish or deodorant on himself/herself during the entrance check), strollers (including buggies), bicycles, scooters (and other means of transport or sports equipment and accessories) and other dangerous objects that could cause damage to health or the property of Forum Karlín, the event organizer and/or Visitors. Forum Karlín or the event organizer has the right to decide on the hazardous nature of individual items. Prohibited items that may not enter Forum Karlín will be thrown away.
  16. Based on the written permission of Forum Karlín, an event organizer may grant exceptions to the above Visitor Rules.
  17. Entry to the premises of Forum Karlín with animals is prohibited, except for assistance dogs for Visitors with physical disabilities. Upon request of a Forum Karlín representative, proof of completion of assistance/guide dog training must be presented at the time of the initial check.
  18. Each Visitor entering the Forum Karlín premises agrees, without further notice, to the free but reasonable use of his/her image or likeness as part of any visual recording, transmission or reproduction of the event for commercial or promotional purposes, as a part of the display of all or part of the event in connection with Forum Karlín, the event organizer and its contractual partners (e.g. sponsors). Even in such case, however, such person has the rights arising from the applicable legal regulations, in particular Act No. 89/2012 Coll., as amended, while the rights of data subjects in relation to personal data protection are stated for the Operator in the Personal Data Processing Policy, available here.
  19. Compensation for damage caused by the Visitor will be claimed in accordance with the applicable legal regulations of the Czech Republic.

Cloakroom Rules

  1. With the exception of items taken into custody by Forum Karlín in the designated areas (hereinafter the “Cloakroom”), Forum Karlín and the event organizer are not liable for any loss of any items.
  2. After closing of the Cloakroom, Forum Karlín is not responsible for unclaimed items or clothing. Unclaimed items and/or clothing will be disposed of without compensation two (2) days after the date of receipt for safekeeping in the Cloakroom.
  3. Forum Karlín is not liable for the loss of valuable items stored in the Cloakroom and the Visitor agrees not to store valuable items such as cameras, money, mobile phones and similar valuables in the Cloakroom. It is the Visitor’s responsibility to choose other suitable premises for the safekeeping of such valuables.
  4. Any loss must be notified to a Forum Karlín representative without undue delay. Complaints made after the Cloakroom closes will not be considered.
  5. A Visitor who has lost a Cloakroom ID ticket will have to wait until all other items stored in the Cloakroom have been returned to their owners before items are handed over to such Visitor. However, such Visitor must describe the items kept to the person operating the Cloakroom. Forum Karlín charges CZK 50 for each lost ID ticket from the Cloakroom. In order to facilitate the transfer of stored items, such Visitor may provide his/her details (first name, surname, residence or document number) in accordance with the Personal Data Processing Policy available here.

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